Episode 12
Crucial Conversations
We've come to learn in leadership that crucial conversation requires a two-way street. Wherein, when you give feedback, you'll also have to be open to receiving it by actively listening. In this episode, you'll find out more about how important it is to have a foundation of trust and that having relationships is crucial as well for handling crucial conversations successfully and being able to talk with sincerity and integrity.
Highlights:
02:34 Layers of anonymity start to build trust where like okay, I won’t be singled out, I won’t be called out for my suggestion or my feedback because my name is not associated in it. It’s not part of my performance review or anything like that so I thought it was– that struck me as one way to build that culture of trust which can foster that ability to be more sincere and more kind in the feedback and more effective.
05:35 If I expect people to be honest with me because they care about me, well I need to know that they actually care and I need to be willing to do the same thing.
07:53 It’s a responsibility to actually speak up and give them the feedback or take care of the problem even though it’s a really difficult conversation to have.
08:51 It’s easier to have these conversations when it’s something objective versus something subjective.
09:17 Sometimes, us not saying that thing or us holding back from saying the hard thing is the worst thing we could do for that person.
Contact
Guest Speakers
Sarah Deacon: https://linkedin.com/in/saradeaconhttps://saradeacon.com
Susan Muenter: https://www.linkedin.com/in/susanmuenter/
